Executive Team


Don M. Faller, CFP®

Don M. Faller, CFP®
Managing Partner, Operations
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Managing Partner of Operations, Don M. Faller, CFP®, has built a nationally recognized reputation as an expert in matters pertaining to the financial operation of ERISA plans and related retirement benefit programs. Don’s expertise is utilized to guide the operational success of FiduciaryFirst, ensuring we demonstrate consistency in client services and thought leadership in the industry.  Mr. Faller been widely regarded as an expert in pioneering, designing, and implementing proactive plan success and fiduciary oversight strategies.

Writing and speaking at national venuesand serving on industry advisory boards, Mr. Faller has recently been elected one of the Founding Lecturers of The Retirement Advisor University (TRAU).

Education & Licensing:

Special Expertise:

  • ERISA plan design, reorganization, and management
  • Merger and acquisition development and integration of benefit plans
  • Large case ERISA retirement and employee benefits account management
  • Sophisticated fiduciary services for qualified plans and trusts
  • ERISA Corrective Measures Strategies and Compliance reviews; DOL and IRS Investigation Response

Professional Activities/ Recognition:

Jamie Ann Hayes, AIF®, C(k)P

Jamie Ann Hayes, AIF®, C(k)P
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Jamie Hayes, Partner and Consultant of FiduciaryFirst, specializes in Employer Retirement Plan Fiduciary Services and Corporate Pension Consulting. With over ten years of experience, Jamie works extensively with matters pertaining to the financial operation of Employer Sponsored Retirement Plans. She works directly with Retirement Plan Committees in designing, consulting, implementing, and managing proactive fiduciary oversight strategies. Jamie manages and documents arms-length, consistent and objective processes for organizations while mitigating the personal and corporate liabilities of the Plan Fiduciaries.

In addition to fiduciary “Best Practices,” Jamie focuses on ensuring her clients’ plans are well positioned for success. She uses the newest scientific research to propose practical strategies for plan sponsors to implement, which are designed to assist participants as they pursue financial independence. Jamie combines powerful behavioral finance strategies with the maximization of fiduciary protection to offer the right services to employees and assistance for their employers.

After graduating with high honors from the University of Michigan where she majored in Economics, Jamie has used her financial acumen to implement corporate “Best Practices” pertaining to her clients’ Retirement Plans. Jamie has earned the Accredited Investment Fiduciary (AIF®) designation. Jamie is proud to be a CBFA lecturer for select, top advisors throughout the country. The CBFA is a ground-breaking Plan Success system designed to boost the behavioral health of defined contribution plans.

Licensing / Education:

  • B.S. in Economics, University of Michigan
  • AIF®, Accredited Investment Fiduciary
  • Lecturer for the Certified Behavioral Finance Analyst (CBFA) Designation – Behavioral Finance principals; how to enhance the health of DC plans
  • SEC Registered Investment Advisor Representative
  • FINRA Series  66 registration held through LPL Financial Life, Health and Variable Annuity License
  • Member, The Retirement Advisor University (TRAU), UCLA's Anderson School of Executive Management
  • Member, ASPPA (American Society of Pension Professionals & Administrators)

Holly Harber

Holly Harber
Client Operations Manager
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With her seven year tenure as Client Operations Manager, Holly is responsible for the management of client matters, vendor/client liaison, issue resolution, with special emphasis on client relationship management employing proactive fiduciary due diligence assistance while overseeing all aspects of office and staff operations. Holly Harber has over 15 years of combined experience in Financial Analysis, Retirement Plan Administration, New Business Implementation, and Project Implementation Management. Holly holds a Bachelor of Science in Business Administration/Finance from the University of Central Florida, has held the Series 6 Securities License, and is designated QPFC (Qualified Plan Financial Consultant) through the American Society of Pension Professionals and Actuaries. Holly’s hobbies and interests include yoga, cheering her two boys in their sporting events, and anything involving the beach or interacting with animals to include volunteering at the Audubon Center for Birds of Prey.

Dianna Ranalli

Dianna Ranalli
Compliance Manager
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Dianna Ranalli has over ten years of experience in ERISA client services and compliance in the financial services industry. She brings experience in third party administration and 401(k) recordkeeping to her role as and works closely with plan vendors and Plan Committees to ensure smooth daily operations. Dianna provides FiduciaryFirst’s clients with dedication and excellence in customer service in every aspect of client needs.

Lisa M. Garcia, AIF®

Lisa M. Garcia, AIF®
 Managing Director/Client Relations

Professional Profile

Lisa M. Garcia, Managing Director, Client Relations, with FiduciaryFirst, has over 10 years of experience inthe financial services industry. In this capacity, Lisa works extensively with employer sponsored retired plan fiduciaries providing proactive investment support services within a robust process to help maximize the fiduciary risk management for employers. Lisa helps advisors in providing FiduciaryFirst clients with a well documented, independent process and procedure ensuring every aspect of their qualified retirement plan is being analyzed and structured for plan success.  

AIF®®(Accredited Investment Fiduciary)

Lisa has distinguished herself as an Accredited Investment Fiduciary (one of only 2,000 in the U.S.) through the Center for Fiduciary Studies. The AIF® designation represents the knowledge and application of a Global Fiduciary Standard of Excellence. This designation signifies knowledge of fiduciary responsibility and the ability to implement policies and procedures that meet a defined standard of care. AIF® designees have a reputation in the industry as being the best positioned to implement a prudent process into their own investment practices, as well as being able to assist others in implementing proper policies and procedures.

Licensing / Education:

  • BS in International Business & World Trade from the University of Buffalo at New York
  • MBA® with a specialization in HRM from the University of Phoenix
  • Series 66 – Uniform Combined State Law registration held with LPL Financial
  • Life, Health and Variable Annuity License

Areas of Experience:

  • ERISA compliance
  • Investment due diligence and reporting
  • Vendor and fee benchmarking
  • Plan design consultation
  • RFP facilitation and preparation
  • Prudent Fiduciary Process encompassing 9 areas of fiduciary responsibility


Joseph Mendell

Joseph Mendell
Managing Director/ Client Relations
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Joseph Mendell joined the FiduciaryFirst Team in 2015 as a Managing Director, Client Relations. Joseph has over 20 years of experience in the financial services industry and is responsible for partnering with plan sponsors in all aspects of the management of their retirement plans. Joseph provides clients with a well-documented and independent process to help drive overall plan success.

Prior to joining FiduciaryFirst, Joseph worked directly with Retirement Plan Committees and Senior Executives at both public sector and not-for-profit client organizations. He has extensive experience in defined contribution recordkeeping across all plan types including; Governmental, For-Profit, and Tax-Exempt Plans.


  • M.B.A from Babson College
  • B.A. in Financial Management from The Catholic University of America

Areas of Specialty:

  • Fee and Cost Analysis
  • Multi-Vendor Plans
  • Gov’t 457(b) and 403(b) Plans
  • Investment Committee Review and Reporting

Nikolas Adams

Nikolas Adams

Marketing Manager

With over 10 years of experience in the marketing industry, Nikolas oversees the day to day marketing initiatives lead by FiduciaryFirst. Nikolas graduated from the University of Central Florida in 2005 with a Bachelor of Arts degree in Organizational Communications. His experience includes several different areas of business: Project management, e-commerce marketing, direct mail marketing, print advertising and live media marketing. Aside from creating new marketing programs, Nikolas is an advocate and fund raiser for autism awareness. He teamed up with the National Autism Association and created a charity called Wrestling Autism in 2006. Nikolas believes this has been an incredible experience that has helped him develop and strengthen his management skills by dealing with several non-profit organizations, patients, and community members. Nikolas has many hobbies including Golf, Fishing, Diving and Astronomy.

Client Lockbox

Contact Details

1060 Maitland Center Commons

Suite 360

Maitland, FL 32751

Phone: 866-625-4611

Fax: 407-740-6113

Email: info@fiduciaryfirst.com